Enable Customer Acquisition, Retention and Renewal.
• Let customers choose when, where, and how they want to connect—whether it’s via mobile, online, in store, or over the phone
• Create highly engaging, interactive campaigns with Avaya Proactive Outreach Manager. Your inbound and outbound campaigns can be
via SMS text, email, phone alerts and notifications, agent-based predictive dialing, interactive services—or a combination.
• Use proactive customer service to start connecting with your customers in every stage of the customer engagement lifecycle. Give
customers the right information, at the right time, the way they choose.
Get the Highest Possible Connections at the Lowest Possible Cost.
Reduce abandon rates by designing interactive voice, email, and text messaging campaigns that allow interactions to take place across multiple channels. Try new escalation strategies that combine two-way SMS messaging and email. Start an engagement with SMS, follow-up with a call, and send an email confirmation.
Maximize the Number of Live Customers and Prospects that Reach Your Agents.
Get your agents in touch with your customers using advanced call detection technology that understands the differences of live voice, mobile phones, voicemail, fax, and busy signals.
Let Customers Move Easily Between Automated Systems and Agents.
Sometimes your customers lose patience when they cannot speak to a human. Be more responsive and extend existing contact center and agent campaigns—let customers quickly reach an agent by requesting a transfer from a screen pop.
