Avaya Interaction Center | Avaya Networking & Communication | Data | Collaboration

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Avaya Interaction Center.

Avaya Software Delivers Multichannel Contact Center Services and Support

Differentiate Your Customer Experience with New Customer Service Channels


• Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With
  Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text,
  and social media.
• Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way
  you handle voice call interactions, through a single agent desktop interface.
• Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are
  readily available to your customers.

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Add Lower-Cost Customer Service Channels

Reduce call volume and improve contact center efficiency by moving interactions from live calls to lower-cost channels like email, chat, SMS, and social media. Expanding channel options also gives customer choice in how they connect with you.

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Analyze Customer Service Data to Improve Your Contact Center Performance

Use enterprise business rules and customer segmentation data to meet service levels and more effectively handle customer interactions across all your channels.

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Provide Your Customers with a Seamless Experience Across Channels

Among consumers, 68% say they expect the information they give an organization in one place to be available in another. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels.

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